Human Resources Incident Investigator

About Us

St.Amant supports over 5,000 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person centred approach and adapt to the needs of each person and each family. St.Amant is guided by its core values of Collaboration, Hospitality, Excellence and Respect.

Position Summary and Scope of Service:

The Workplace Incident Investigator, has a crucial role in maintaining a fair and respectful work environment by thoroughly and impartially investigating complaints or concerns related to workplace behaviour, ethics, or policies. The primary objective of this position is to collect all evidence and documentation that may be relevant to the allegations, for the Workplace Incident Investigator to make recommendations, and whether the matter warrants formal discipline in accordance with the employer’s formal disciplinary procedures.

St.Amant’s core values reflect a strong commitment to diversity, equity, and inclusion. St.Amant maintains ongoing commitment to recruiting a diverse and talented workforce, which is paramount to supporting the vibrant community we serve.

St.Amant values and promotes volunteerism in the workplace. Volunteers are an integral part of the work we do. As such and in keeping with the values of our organization, the incumbent to this role is encouraged to actively support, collaborate and invest in volunteer initiatives.

Qualifications:

Educational:

• Bachelor’s degree in Human Resources, Law or a related field, or a combination of education and experience
• Education and/or Certification in Workplace Investigations is an asset
• Working knowledge and experience in restoring workplace relationships following a workplace investigation
• Trauma Informed Interviewing skills
• Proven experience in workplace investigations, demonstrating a strong understanding of employment laws
• Familiarity with HR policies and procedures

Professional:

• Objectively approach investigations without bias, ensuring a fair and impartial assessment of the incident
• Strong analytical capabilities to assess evidence, identify patterns, and draw conclusions during the investigation process
• The ability to effectively communicate - clear and concise communication skills, both written and verbal to convey findings/recommendations, and updates to relevant stakeholders
• Excellent interpersonal and communication skills, with the ability to maintain objectivity, and handle sensitive information
• Detail orientated with a meticulous approach to gathering and documenting, ensuring that no relevant details are overlooked during the investigative process
• Legal knowledge and familiarity with relevant employment laws and regulations to ensure investigations adhere to legal requirement and best practices
• Proficient in conducting interviews with tact and skill, extracting pertinent information while maintaining a respectful and professional demeanor
• Effective time management skills to ensure timely completion of investigations without compromising thoroughness
• Problem-solving ability – a proactive and solution-oriented mindset, capable of recommending practical and actionable steps to address the root causes of workplace incidents
• The ability to collaborate with HR, legal, and management teams fostering a cooperative approach to resolving workplace issues
• Cultural competence – awareness and understanding of diverse workplace cultures, ensuring investigations are conducted with cultural sensitivity and inclusivity
• Proficient in documenting (documentation skills) the investigation process, findings, analysis and recommendations in a clear and organized manner

Personal:

• A strong sense of ethics and integrity, maintaining professionalism and honesty through the investigative process
• A commitment to maintaining the confidentiality of the investigation, treating sensitive information with the utmost discretion
• The capacity to approach individuals involved in the incident with empathy and sensitivity, recognizing the emotional aspects of workplace conflicts

Duties and Responsibilities include, but are not limited to:

Program/Service Support:

• Responsibilities will include conducting interviews, gathering evidence, analyzing data, and providing comprehensive reports
• Conduct impartial and thorough investigations into workplace complaints, such as allegations of abuse, neglect or undignified treatment which may include harassment, discrimination, and ethical concerns
• Interview relevant parties, collect and analyze evidence and ensure confidentiality throughout the investigative process
• Collaborate with management teams to assess findings and recommend appropriate actions to resolve issues and prevent future incidents
• Stay updated on employment laws and regulations to ensure investigations align with legal requirement and best practice
• Prepare clear and comprehensive investigative reports, detailing findings, conclusions, and recommendations for resolutions
• Provide guidance to management on proactive measures to maintain a positive and inclusive work environment
• Conduct training sessions on workplace policies, ethics, and prevention of inappropriate behaviours
• Obtain witness statements
• Collect documentary evidence and other relevant information
• Evaluating the evidence – examine the evidence package to confirm the investigation is thorough and complete, with no omissions or errors in the investigation; all documents are relevant to the matter under investigation; whether the employers rules, policies, procedures, and standards pertaining to the allegation under investigation are documented and clear; the investigation was conducted without bias or unfairness
• Data protection – preserving, collecting, and storing relevant data
• Providing guidance on restoring workplace relationships following an investigation
• Representing the Employer in legal and/or arbitration matters as required

The above information is intended to describe the general nature of this position and is not considered to be a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

St.Amant is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.

St.Amant supports equitable employment practices and promotes an inclusive workforce representative of the people we support including diverse abilities, backgrounds, cultures, and identities. Applicants can request reasonable accommodations in all aspects of the selection and hiring process.

As a condition of employment, successful candidates will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Screening, Adult Abuse Registry Check, Child Abuse Registry Check and Prior Contact Check.

As a Condition of Employment, new hires must complete a series of Occupational Health checks. This includes the requirement to confirm immunization or immunity of specific communicable diseases. Successful applicants will also be required to provide proof of COVID-19 vaccination prior to start date.

We offer a competitive salary and a comprehensive benefits package that includes: Health & Dental Plans, Life Insurance Plans, Long Term Disability, Employer Paid-Employee Assistance Plan, and Employer-Matched Pension Plan