Senior Manager, Staff Development and Engagement

About Us

St.Amant supports over 5,000 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person-centred approach and adapt to the needs of each person and each family. St.Amant is guided by its core values of Collaboration, Hospitality, Excellence and Respect.

Position Summary and Scope of Service:

St.Amant’s core values reflect a strong commitment to diversity, equity, inclusion and accessibility. St.Amant maintains ongoing commitment to recruiting a diverse and talented workforce which is paramount to supporting the community we serve. Reporting to the Director, Strategic Initiatives & Engagement and consistent with the Mission, Vision, Values and policies of St.Amant, the Senior Manager, Staff Development & Engagement is a critical role in ensuring the success of St.Amant business and operations in relation to the Strategic Plan.

Exemplifying the mission, vision and values of St.Amant, the Senior Manager works collaboratively with partnered programs while offering employees respectful customer service. The Senior Manager implements and oversees programs that increase efficiency, strengthen employee knowledge and abilities, improve leadership, create connections, and maintain the overall health and development of the organization. They ensure the effective and efficient operation of Administrative Support Services, Corporate Education, French Language Services, and Volunteer Services, in alignment with the priorities and objectives of the organization. In addition, they are a Diversity, Equity, Inclusion, and Accessibility (DEIA) Co-Lead with responsibilities related to designing and supporting relevant initiatives across the organization, in partnership with others. The Senior Manager models behaviour that promotes and fulfills the mission, vision and values of St.Amant

St.Amant values and promotes volunteerism in the workplace. Volunteers bring optimism and enthusiasm, create positive energy, share diverse perspectives and are an integral part of the work we do. As such and in keeping with the values of our organization, the incumbent to this role is encouraged to actively support, train, mentor, collaborate and invest in volunteer initiatives.

Qualifications

Educational:

• Minimum Bachelor’s degree required in related business or social science; Master’s degree preferred
• Certification in change management, volunteer management, and/or adult education is an asset
  

Professional:

• Minimum of five years of previous management experience, ideally in a non-profit environment
• Minimum of five years of recent related experience in the area of organizational development, including experience in program development and implementation
• Demonstrated competency in managing change initiatives
• Demonstrated experience in process improvement, project management, and group facilitation
• Ability to conceptualize and implement innovative and efficient staff and volunteer development programs in response to identified needs
• Experience designing and implementing initiatives that promote and celebrate DEIA
• Knowledge of current training techniques and program planning
• Knowledge of volunteer management principles
• Experience in writing recommendations and proposals
• Strong understanding and skills in human resource management principles, practices, and procedures
• Experience in interpreting and applying legislation and policies
• Knowledge of customer service standards and procedures
• Ability to relate to and communicate with diverse groups of people across all levels of the organization
• Ability to research, analyze, and conceptualize long-term systemic needs on an organizational basis
• Ability to supervise, delegate to and train employees, including organizing, prioritizing, and scheduling work assignments
• Experience supporting people with intellectual and developmental disabilities is an asset
• Bilingualism in French and English is an asset
  

Personal:

• Ability to work with minimal supervision as well as a collaborative team player in a team environment
• Ability to adapt, organize, and prioritize work in a fast-paced environment
• Ability to generate ideas to improve work procedures and contribute to an environment that fosters growth, development and innovation
• Superb interpersonal ability to establish and maintain positive and productive working relationships with humility and self-awareness
• Ability and willingness to give and receive honest, balanced feedback
• Demonstrates competence and character that inspires trust
• Acts with integrity and respect in all interactions
• Values and commitment to continuous self-growth and professional learning
• Excellent oral and written communication skills
• Advanced planning and problem-solving skills
• Ability to establish and maintain effective working relationships among interdisciplinary teams
• Demonstrates cooperative teamwork, objective and constructive conflict resolution, and process improvement skills
• Commitment to continued professional development
• Ability to deal effectively and compassionately with difficult and sensitive situations
• Innovative, highly motivated, and an energetic team player
• Ability to make timely administrative/procedural decisions and judgments to minimize recovery time required in the delivery of services
• Appreciation of the value of volunteerism
• Strong attention to detail

Duties and Responsibilities

Program/Service Support:

Consistent with the Strategic Direction and Policies of St.Amant, the Senior Manager, Staff Development & Engagement, provides leadership, consultation, and support to meet needs across the organization pertaining to staff and volunteer development, growth, and belonging. Quality services are evident when professional communication, timeliness, accuracy, ethical awareness/sensitivity, and confidentiality are consistently demonstrated as required by legislation and program/service standards.

Duties include:

• Provide leadership, management, and support to Administrative Support Services, Corporate Education, French Language Services, and Volunteer Services
• Ensure compliance with mandatory and recommended training and initiatives for staff and volunteers
• Diversity, Equity and Inclusion and Accessibility (DEIA) Co-Leads are leaders and champions for DEIA at all levels within the organization., In partnership with the Director of Strategic Initiatives and Engagement, Co-Leads are responsible for fostering an inclusive, equitable and accessible workplace where all employees feel respected and valued. Key responsibilities for the Senior Manager Co-Lead include:
  • Lead the creation and implementation of St.Amant’s accessibility plan in alignment with the Accessibility for Manitobans Act
  • Work collaboratively with leadership, employees, and external partners to promote DEIA initiatives and enhance the organization’s reputation as an inclusive and accessible employer.
  • Lead efforts to create an environment where all employees feel they belong, encouraging employee resource groups (ERGs), offering relevant professional development opportunities, and promoting diversity in decision-making.
  • Develop and implement organizational strategies, policies, and programs that promote diversity, equity, inclusion, and accessibility across the organization
• Work with senior leaders to diagnose gaps in skills or resources and set objectives, then develop or secure initiatives and programs to meet those goals or unmet needs
• Provide recommendations and support related to the development and implementation of change management initiatives
• Ensure leaders are informed of initiatives available to them and their employees
• Provide resources/support for leaders and other employees that facilitate groups, train employees and/or make presentations as part of their responsibilities
• Develop, implement, or provide feedback on relevant policies and procedures
• Chairs and/or participates in committees and teams as directed
• Ensure training and educational material meet corporate goals and objectives, branding, language, and legislative requirements
• Research and develop information or proposals required for projects and initiatives
• Maintain partnerships with external partners
• Develop and maintain strategy and partnerships related to the Beyond Limits conference to ensure growth and longevity of the conference
• Ensures positions and initiatives related to volunteers/volunteerism are aligned with organizational strategy, values, and culture
• Lead and/or participate in corporate initiatives, priorities, and projects to ensure strategic plans, corporate objectives, and program plans are implemented
• Facilitate annual program/service area planning days in collaboration with the Project Management Office
• Support processes, collaboration, and information sharing among Committees and Employee Resource Groups
• Support biannual coordination of Employee Engagement and Racial Climate surveys
• Facilitate training and/or leads presentations to various groups
• Support planning for Town Hall and Leaders Group meetings
• Promote the interests of French Language Services in a Designated Bilingual facility
• Promote a strong customer service focus in all interactions

The above information is intended to describe the general nature of this position and is not considered to be a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

We offer a comprehensive benefits package that includes; Extended Healthcare & Dental Plans, Life Insurance Plan, Disability & Rehabilitation, Employer Paid-Employee Assistance Plan, and Employer-Matched Pension Plan. We also offer access to an on-site gym access, professional development training opportunities, and affordable staff parking.

As a condition of employment, successful candidates will be required to provide a satisfactory criminal record check with vulnerable sector search, adult abuse registry check, and a child abuse registry check and prior contact check.

As a Condition of Employment, new hires must complete a series of Occupational Health checks. This includes the requirement to confirm immunization or immunity of specific communicable diseases. Successful applicants will also be required to provide proof of COVID-19 vaccination prior to start date.

St.Amant supports equitable employment practices and promotes an inclusive workforce representative of the people we support including diverse abilities, backgrounds, cultures, and identities. Applicants can request reasonable accommodations in all aspects of the selection and hiring process.

St.Amant is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.